![]() ![]() “I still am not a hundred percent closed with this,” he said. Just last week, after months of back and forth, Kasper called the Greenpoint location and was finally able to officially cancel his account, but still has an unexplained charge on his account collecting late fees. Kaspar said he repeatedly called the Greenpoint Crunch to cancel his account and was told multiple times that his account could only be cancelled by a manager, who was not in that day, “They would say, the manager is the only one who can do that and they’re not here.” Kasper said he left six or seven messages for the manager and never heard back. According to the Crunch Fitness website, customers can cancel their account by writing an email or sending a letter to their Crunch location, but many have found the process to be far more complex. ![]() Once Cuomo announced that gyms would reopen in in New York at the end of August, things got complicated for Crunch customers like Kasper who did not feel comfortable going into the gym. We are freezing your membership for the interim while we are closed,” according to emails obtained by Greenpointers. “Time and again, these gyms have illegally sought to lift up their precarious financial state at their members’ expenses, even though many of these very members were simultaneously being crushed under the weight of financial hardships,” said New York Attorney General Letitia James according to a press release.Īt the beginning of the pandemic Crunch Fitness emailed New York, New Jersey and Connecticut customers saying, “Crunch locations in these states will be closed until further notice. Town Sports International, the parent company of New York City Sports Club, was sued by the New York Attorney General’s office for charging customers even while the gyms were shut down, in September multiple locations of the New York Sports Club permanently closed and the company filed for bankruptcy. Gym memberships are notoriously difficult to cancel, but the pandemic has brought on an additional set of complications and stress for both customers and fitness centers. ![]() “It felt like people were intentionally misleading me, that I was being cheated,” he said. ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Greenpoint resident Kristopher Kasper estimates he has spent about twenty hours trying to cancel his Crunch Fitness membership over the past few months. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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